Problem

Knowledge Center’s Volunteer Management™ product aligns with the Emergency System for Advance Registration of Volunteer Health Professional (ESAR-VHP) guidelines administered by the Office of Assistant Secretary for Preparedness and Response (ASPR) at the U.S. Department of Health and Human Services (HHS).

Product capabilities include, but are not limited to: Provide an internet based interface for volunteer registration and ongoing record management Update and track professional licenses, certifications and other professional credentials Assign Emergency Credential Levels (ECL 1-4) to all ESAR-VHP volunteers Identify, select, contact and deploy volunteers based on criteria defined by requesting agency or authority Track volunteers from deployment through demobilization Generate, save and print reports based on program and individual volunteer statistics

• Company:

  Knowledge Center

• Format:

  Web Application

• Role:

  Product Designer UX/UI

• Tools:

  Adobe CC, Sketch, InVision

 

Solution & Results

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Discovery

Scope, Competition, Landscape, Constraints, Stakeholders, Account Management

Product & Experience Design

Strategy, Experience Architecture, Principles: Ecosystems, Sprints, Features, Journeys Maps

Research

Research, Understand SME, Qual/Quant, Personas, Needs, Wants, Tasks, Jobs to be done, Scenarios

Test

Heuristics, Concept, Usability, Validation Testing, Heuristics validation

Content

Model Data, Analyze, Information: Content Strategy, Navigation

Interfaces

Brand, Emotion: Design Systems, User Expereince, User Flows (mikes), Usability, Formats, Frameworks, Visuals, Mood, Inspiration, Wireframing, Interactions, Roughs

UX Engineering

Live Prototyping, Dev relations