Problem

No mobile version of ICKC and Hospital Incident Command System (HICS) based incident, resource, critical infrastructure, and document management in the field.

New App in an established space

Ecosystem: EOC, ICS pics, ICKC, HIMS context

• Company:

  Knowledge Center

• Format:

  Web Application

• Role:

  Product Design, UX/UI Design, Configuration Management, Store Admin, QA

• Tools:

  Adobe CC, Sketch, InVision, Overflow, VSTS, AxoSoft, Xamarin Forms, Visual Studio, Apple Developer Provisioning, Google Play

 

Solution & Results

Android & iOS mobile app to address critical pieces of a desktop solution

Client Server

Incident creation/editing

Logs creation/viewing

File & document attachments

Single Sign-On

Related incident navigation

Offline first strategy

Alerts/Requests

In-app and Push Notifications

Audit Tracking

Process

Discovery

Scope: mobile version targetting...

Modeling: Incidents, Taskforce, Entity Diagrams

Stakeholders:

Constraints: time, money, contractual, Xamarin Forms, .NET

Product & Experience Design

Scope: mobile version targetting...

Design Principles:

Product Strategy

Experience Architecture

Application Architecture

Feature Management / prioritization

Sprints

Features

Journeys Maps

Whiteboarding, Markets, Ideate

Experience Workshops

Features: Mobile Dynamic forms, Cross-platform - write once, deploy many, Notifications

Research/Understand

User: SMEs, Chuck, Joe, Dave, Needs, Wants, Tasks, Jobs to be done, Personas, Scenarios

Test

Heuristic Evaluation, Evaluations, Concept, Usability, Forensics Lean approach

Content

Model Data, Analyze Information Architecture/Content Strategy: Navigatin, Visualize, ICS diction

Interfaces

Branding: General KC, Mobile apps, color palettes

Design Systems: mobile setting conventions

Mockups: Sketches, wireframing, comps, annotations

Inspiration: non-linear research

User Experience, Flows, Usability, Formats, Frameworks, Visuals, Mood,

User Flows: Overflow

IXD: Parent ID, Jurisdictions, Add new, Filters, Dynamic forms, Notifiers,

UX Engineering

Prototypes: targeted in Sketch

Configuration Management: build, deploy, store management

Vendor Relations

QA: API development - REST